Redefining Trust and Customer Experience in e-commerce
Convenience is the backbone of e-commerce and is one of the main reasons why online shopping has boomed over the last few years. More than 25% of today’s shoppers abandon their carts because they feel the process is too long or confusing.
Customer expectations are at an all-time high, and they expect every aspect of their online shopping experience to be safe, seamless, and convenient. – and payments are no exception. A poor payment experience can have an immediate impact. Therefore, it's critical for e-merchants to refine and optimize the payment journey, striking a balance between security and convenience.
Together with Netcetera, we're committed to improving every aspect of the customer journey. From enabling e-commerce transactions without exchanging vital account information to providing a seamless checkout experience, and everything in between.
The phygital payment revolution – it’s already happened. Are you part of it?
Your customers’ lives already blend the physical and digital almost everywhere they go; from entertainment to transportation – smart digital services enhance, elevate, and personalize these experiences - and payment and banking solutions are no different. When physical payment experiences are supported by smart, innovative digital solutions, every customer’s every payment moment shines. Customers’ expectations are that every Phygital experience is seamless – and organizations that don’t offer smoothly integrated digital and physical solutions are at risk of falling behind. That’s where we can help.
Amongst a host of other solutions, imagine the elevated experience you can create for your customers when you enable tailored, individualized messaging, with print materials enhanced with cutting-edge AR and video solutions. What about customer-generated payment card designs made available in digital formats instantly? Or even unmanned, instant-print kiosks so your customers can order a new or replacement card and have it in their hand in minutes.
Authentic eco-innovation to accelerate your sustainability strategy
We’re sure that you and your bank are no strangers to how important sustainability and ‘green’ offerings are to your customers, to your business, and to the planet itself – but is your payment card provider truly doing enough to support you on your sustainability journey? Think twice.
Here at G+D, we believe that sustainability should be at the heart of everything we do. We are the first one committed to eliminating the use of virgin plastic in our cards by 2030 – and our Convego® Beyond range of eco-innovative card bodies are made from 100% recycled or compostable plastic. But our sustainability story goes beyond here, G+D is working closely with Patch, Doconomy and other associated partners to offer end-to-end eco-payments solutions that go beyond cards and issuance to digital and end of life recycling.
Making payments easier and accessible for all
Making payments should be easy and accessible for everyone. In today's world, it is more important than ever to ensure that payment methods are designed to be accessible and meet the diverse needs of individuals. We need to work together to create a more accessible and more inclusive payment landscape – and G+D are here to help.
At G+D, our More Accessible Payments (MAP) solutions empower banks to deliver seamless and inclusive payment experiences by providing a range of enhancements, such as biometric authentication, onboarding support, and payment card features designed to support people with visual impairments.
Explore more about how we help banks support every customer, and to deliver on their ESG goals.
