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Case study
Convego® Pearl

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Turbo-charging loyalty and payments in retail

The payment portfolio of today’s consumer has never been more complex. Credit and debit cards sit alongside loyalty cards for different brands, cash and pre-paid gift or payment cards for specific retailers. On their mobile devices, contactless payments
and brand-specific retail apps compete for a share of attention, while in many countries non-card based payment systems such as SOFORT, iDEAL, PayPal, or AliPay are popular alternatives.

WorldPay’s 2020 Global Payment report predicts that, by 2023, 52.2% of e-commerce transactions and 29.5% of all POS transactions will be done through digital wallets (https://worldpay.globalpaymentsreport.com/#/en).

With the payment market in such a crowded condition, any brand that can integrate loyalty and payments into one automatic process will find a significant advantage over the competition and offer a truly differentiated multi-channel customer experience that paves the way for stickiness and boosted revenue.

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