Trend report Secure financial services

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Security is a must

Customer behavior drives payment innovation

Big banks and financial companies are further enhancing their digital services through virtual personal assistants (VPA) such as Amazon’s Alexa, Apple’s Siri, and Google’s Assistant. Customers in the United Kingdom and United States, as well as in more than five countries in Asia‐Pacific can now check their balances, pay bills, and in some cases even send money with voice‐activated commands.

"Alexa and the Google Assistant can each control more than 5,000 smart home devices from thousands of brands."

More countries and digital services are set to follow. Yet, while this enhances the digital offerings of banks and makes sense from the standpoint of a competitive edge, the ability to undertake sensitive financial tasks through a smart speaker, such as the Amazon Echo that connects to Alexa, raises security issues.


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