mobile secyourity

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Customer Experience Analytics Management

The Challenge

Over the past number of years, with the explosion of internet services and usage, the importance of connectivity has become paramount. The customer expectation is for high-speed, always available connectivity, with no failures or outages. The role of the MNO has additionally come under pressure as continued investment is required in new technologies, regulation impacts pricing and OTT (Over-the-Top) services are hitting directly at their core offerings, with VoIP and instant messaging.

The Solution

Our Customer Experience Analytics Management (CEAM) is an advanced data analytics system which provides a suite of tools to offer a real time view of the service being offered and the real customer experiences.

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