Making payments more accessible to everyone

We believe payments should be accessible to everyone. Disabilities or impairments can affect anyone, at any time and can be permanent or temporary in nature. They can be defined as a mismatch between people’s abilities and their environment. Where this mismatch affects your customers’ ability to make payments, we feel that technology can step in to bridge that gap.

Our More Accessible Payments Initiative is dedicated to creating a barrier-free payment landscape. Beyond just tools and platforms which enable physical and digital payments, it embodies a social commitment, promoting co-creation, amplifying awareness, and rallying collective action to achieve an inclusive payment environment for all.

Understanding impairment

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Accessibility is for everyone

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More Accessible Payments - Embrace a more inclusive future

Why does accessibility matter for banks?

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Customer and market awareness: 

Leadership in payment

Customers are increasingly choosing brands that align with their values. Social and ethical responsibility will soon become some of the most important drivers in customer perceptions, acquisition and loyalty. 

Marketing and brand commitment 

  • Raising brand awareness 
  • Fulfil ESG commitments
  • Be inclusive
  • Banking as a lifestyle 
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Fostering human-centric innovation: 

New technologies create new opportunities

Designing solutions that are more human-centric and experience-orientated makes banks more competitive and attractive. 
 

Trusted innovation 

  • Innovation and competitive edge 
  • Cybersecurity enhancements 
  • Interoperability and integration 
  • Universal design principles 
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Growing relationships:

Developing an accessible payments ecosystem

The soaring global trend towards solutions that embrace accessibility and inclusion, coupled with an increasing regulatory and legislative pressure, ensures that banks will need to build relationships and understanding across the wider payments market and beyond, so that they can maintain a competitive edge.

Sustainable growth strategy

  • Expand customer base
  • Attract like-minded customers
  • Risk management
  • Diversify revenue stream sustainable growth

The challenges for banks

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Even though the appetite to implement more accessible payment solutions might be present, logistics and resources might become a blocker. Limited development resource, or a lack of internal training resource can impact and delay new product deployment. 

How can G+D help?

Supporting banks in their social and eco-sustainable payment journeys 

The payments industry is only at the beginning of the journey toward achieving their social commitments and increasing accessibility for all. We have committed to supporting banks on their journeys – one step at a time. We work with, banks, retailers, civic organizations and end customers to ensure that everyone can access payments, no matter the level of support that people need. 

Accessibility principles for inclusive payment solutions

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Together from the start

We believe that true change can only happen when we involve the accessible community from the inception of each project.

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Accessibility is for everyone

When designing for inclusivity, any potential solution should be universally useful, accessible for everyone, and made available to all.

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Begin now and grow with every step

The most important step of any journey is the first one. Instead of waiting for some ‘perfect’ set of solutions, begin with whatever resources you have at hand.

The More Accessible Payment solution suite

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Physical payment innovations

Focusing on more accessible and inclusive card solutions, from notches, large print, and high color contrast to tactile elements like Braille for card differentiation.

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Convego® SenseDot

These embossed bumps, applied to the card at the point of personalization help customers differentiate between different cards in their wallets – for example, a customer’s credit card might have a different pattern of bumps than their debit card. 

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Convego® YOU Biometric Card 

Cards protected with biometric security remove the need for customers to use passwords, PINs, or a mobile device to authenticate their transactions.

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Convego® YOU ClearView

With this service, banks can print the cardholder’s PAN, expiry, name, and CVV in large and high contrast print to make it easier to read and make payments, great for those that might struggle to read a smaller print or embossed detail. 

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Notch card 

A revolution in card design, featuring a distinct crescent-shaped notch for effortless identification and orientation, enhancing the payment experience for visually impaired customers. 

Digital payment advancements

Tailored, optimized digital payment solutions that emphasize user-friendly processes and heightened security through seamless biometric techniques in line with global standards. 

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Senior Wallet (powered by Netcetera) 

A digital payment wallet solution specifically designed with older people’s potential needs in mind. A full-featured solution with specific enhancements to ensure maximum legibility and usability. 

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Convego® CloudPay HCE with G+D Assist 

Convego® HCE with G+D assist allows banks/issuers to manage the digital payment experience and even provide capabilities such as audio confirmation of the payment amount before it is processed. 

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Convego® AUTH-U 

Convego® AUTH-U is a highly secure, seamless, and biometric-based solution that enables digital payments to be authenticated without passwords or PINs. 

Onboarding development

Prioritizing digital accessibility for those unable to visit physical branches, with initiatives such as remote onboarding solutions, QR-enabled audio content, and guided card activation processes.

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Convego® Braille (card & mailer) 

Your payment card can be accompanied by both the traditional carrier and – in braille format – a document that helps customers with visual impairments understand the information contained on the user’s payment card and mailer.

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“Talk to me” Verbal Carrier & QR Codes

QR codes can be printed in your carrier letters and allow customers to access audio content – in multiple languages – which could be additional information, AR simulation or an audio version of the carrier content.

Working towards accessibility for all – together

Through collaboration and co-creation, we are able to gain an in-depth knowledge of your target groups and the specific pain points they might have in banking and payments - placing the customer at the heart of everything we do. 
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Download our whitepaper

Learn more about how we can make payments more accessible for your customers and the wider market. 

More insights

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More accessible payments for all


Whether in the workplace, in social environments, or in providing vital services such as banking and payments, accessibility is no longer an option – it is a fundamental right.

Read more